ROLES4
YEARS IN21+ years
CORE SKILLS6
LOCATIONDixon, IL
UFOLIO PROFILE — LEDGER
Geoffrey Bork
Higher-Ed Data Architect · ERP & Reporting Specialist
I have spent a decade turning a community college's sprawling institutional data into reliable, automated intelligence, from federal compliance reports to department-level dashboards, while also managing the enterprise systems that keep the institution running. I came to this work through nine years of leading a 25-person technical support operation, which means I bring both the engineering instinct and the organizational fluency that most data roles ask you to pick one of. What makes me unusual is the combination: I can write the Oracle SQL query, explain it to a Dean, and document it for the person who comes next.
CORE
Database Administration & Server Management · 10 yrs
Data Dictionary Management & Documentation · 4 yrs
Higher Education Data Standards & IPEDS Reporting · 4 yrs
Predictive Analytics & Data Visualization Tools · 4 yrs
Argos / Evisions Reporting
Data Integration & ETL
HOW I THINK
Clean data is only half the job, if the person making the decision can't trust it or read it, it might as well not exist. I build reporting and automation with the end user in mind first, and I don't consider something finished until it's documented well enough that someone else can own it.
CAPABILITIES
Skills & expertise
Database Administration & Server Management
10 yrs
Data Dictionary Management & Documentation
4 yrs
Higher Education Data Standards & IPEDS Reporting
4 yrs
Predictive Analytics & Data Visualization Tools
4 yrs
Argos / Evisions Reporting
—
Data Integration & ETL
—
CAREER ARC
The path here
4 roles, 21+ years. Open any role for the full story.
Enterprise Data and Server AdministratorSauk Valley Community College · Dixon, IL
2022-10 – Present ▾
Promoted into a newly elevated role responsible for the college's entire reporting infrastructure, enterprise application stack, and data integration architecture. This role exists at the intersection of institutional compliance, operational efficiency, and data strategy, touching every department at the college.
Administered the Argos/Evisions reporting environment across multiple Oracle schemas, supporting federal and state compliance reporting as well as institutional decision-making across academic, financial aid, and administrative divisions
Modernized mission-critical legacy COBOL reports into Python and Oracle SQL, converting brittle manual processes into documented, automated workflows
Architected multi-party electronic signing and document management workflows using DocuSeal and FileBound, streamlining document processing across academic and administrative departments
Evaluated and led implementation of Argos X, expanding the college's analytics and self-service reporting capabilities
Software Application Support SpecialistSauk Valley Community College · Dixon, IL
2016-05 – 2022-10 ▾
Served as the primary administrator and subject matter expert for a suite of enterprise software applications, including document imaging, digital signage, print management, and web forms, while also consulting with departments college-wide to design and improve their workflows.
Configured and maintained FileBound document imaging software, developing department-specific workflows that reduced paper-based processes across the institution
Built and maintained web forms and Google Forms for college departments, consolidating data collection into trackable, auditable digital processes
Created user documentation for ITS-supported software, reducing support ticket volume and enabling self-service for end users
Supported PaperCut printer and copier management system, providing end-user support and contributing to cost accountability across campus
Technical Support ManagerRise Broadband / T6 / Essex Telcom · Sterling, IL
2007-03 – 2016-03 ▾
Led a 25-person customer technical support department through multiple company transitions and rebrands, owning everything from daily operations and quality assurance to hiring, training program development, and project delivery.
Supervised a team of 25 technical support personnel, overseeing hiring, performance management, coaching, and terminations across the full employee lifecycle
Developed and implemented the department's new-employee training program, standardizing onboarding and reducing ramp time for incoming technicians
Analyzed daily help desk metrics and observed technician calls to identify coaching needs, driving measurable improvements in customer satisfaction and first-call resolution
Defined project scope, staffing, and timelines for department-level initiatives, managing stakeholder expectations and overseeing delivery from kickoff through implementation
ConsultantKeane · Bloomington, IL
2005-10 – 2007-03 ▾
Embedded with business and development teams to coordinate software implementation projects, managing change, communication, and on-site execution through go-live.
Coordinated multi-phase implementation schedules across business and development stakeholders, ensuring deliverables were met on time with documented quality standards
Managed all change control during final testing and production implementation, documenting issues and overseeing resolution and necessary process reruns
Served as the communication hub across project phases, organizing meetings and maintaining alignment between technical teams and business owners
BEYOND THE RESUME
Volunteer & other
⇗
Taught Myself Python to Bury a 40-Year-Old COBOL Codebase
When I took on the data administrator role, I inherited reports written in COBOL that nobody fully understood anymore, they just ran and people trusted them. I learned Python well enough to reverse-engineer, replicate, and then automate those processes in a stack that could actually be read, maintained, and improved. There's something satisfying about taking something that worked through institutional inertia and replacing it with something that works on purpose.
⇗
Career Built Across Three Generations of the Same ISP
I spent nine years at what was Essex Telcom, then T6, then Rise Broadband, the same company through three rebrands and ownership changes, growing from technician work into leading a 25-person department. Staying through that kind of institutional turbulence teaches you things about loyalty, adaptability, and keeping a team grounded that you can't learn any other way. It's also where I developed the instinct that people and process matter more than the org chart.
Want to hear from people I've worked with?
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