Art VanZuiden

Directed institution-wide data governance and system integrations, maintaining FERPA compliance while building team capacity in reporting and data literacy.

• ▸Established data governance protocols across all institutional systems that ensured FERPA compliance during enterprise integrations, removing risk from sensitive student and financial records
• ▸Supported the college's state reporting process and ensure on-time delivery
• ▸Scaled data literacy across the college by building tools and processes that let team members self-serve on common integration and reporting tasks, reducing dependency on specialized staff
• ▸Designed data continuity strategy that kept systems resilient through major transitions and migrations, protecting record integrity when infrastructure changed

Directed software and IT services for 1,500+ students and staff, owning helpdesk operations, classroom tech deployment, and custom automation tools.

• ▸Led helpdesk and software support teams serving 1,500+ students and staff, managing incident response and daily operational continuity across the college
• ▸Automated critical student workflows including emergency Google 2SV backup code retrieval and print shop ordering, reducing manual support requests and improving user self-service adoption
• ▸Managed classroom technology acquisition and deployment at scale, including student checkout system imaging and software provisioning for institution-wide business processes
• ▸Architected custom tools and chatbots that streamlined campus operations, directly supporting how students and staff accessed essential college services daily

Built reporting infrastructure and dashboards for the student information system, enabling cross-departmental data consistency and process automation.

• ▸Engineered automated data pipelines for system integrations, eliminating manual template fulfillment and reducing data entry errors across departments
• ▸Designed and maintained SIS dashboards that consolidated student records into unified views, improving visibility for academic and administrative teams
• ▸Architected reporting standards that standardized data outputs across new system implementations, accelerating integration timelines and reducing reconciliation work

Built and operated the cybersecurity compliance program for a $250M community bank, serving as technology officer across five retail branches.

• ▸Architected FFIEC cybersecurity program from ground zero, establishing policies, controls, and audit frameworks for a regulated financial institution.
• ▸Managed core banking infrastructure and VMware environments as primary systems administrator for five retail locations, reporting directly to CEO.
• ▸Administered Office 365 and Exchange systems supporting the bank's operations, ensuring uptime and security across all user endpoints.
• ▸Owned cybersecurity policy development and compliance documentation, translating regulatory requirements into operational procedures for all staff.

Provided remote helpdesk support to 70 retail locations and automated critical POS infrastructure updates across time zones.

• ▸Automated batch-style POS hardware updates across 70 retail stores, eliminating manual remote configuration and keeping pricing and sales data current in real time
• ▸Traveled to retail sites for hardware builds and infrastructure setup, troubleshooting complex on-site technical issues under tight timelines
• ▸Owned first and second-level support for both hardware and software issues across geographically dispersed stores, solving problems remotely and reducing store downtime

Vocational Training to Workforce Transition